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Wye Valley Cottage - Terms & Conditions
Health & Safety
- Deposits to be paid in advance to secure booking.
- A holding fee deposit will be retained until property is vacated and left as found.
- Person who places booking is liable for any damage where cost of repair exceeds the holding fee deposit.
- All cheques for the remaining balance to be received 2 weeks prior to arrival or cash will be acceptable on arrival when keys will be handed over.
- All holding fee deposits will be returned in full after your stay, once property is checked and found to be satisfactory.
- Costs as a result of any theft or damage occurring following the misuse of the property that exceed the holding fee, will be billed to the person named in the booking details.
- The property should always be treated with the utmost respect at all times, including the gardens and patio areas.
- We would trust that as our guests, all occupants treat the neighbours and the village of Brockweir with the respect and courtesy they deserve.
- In the event of your cancellation of your holiday, all deposits are non-refundable.
- In the unlikely event that we have to cancel any booking, all deposits will be refunded in full immediately
- If any non-paying persons are found to be staying in the property [who are not in the list of previously notified paying occupants] there will be a loss of deposit, and the holiday will be terminated immediately and without notice.
- A complimentary basket of logs for the fire will be provided for your arrival - additional can be arranged at an agreed rate.
- A gas barbecue is available for a small additional charge for use.
- All outside lighting on patio area to be switched off when all persons have either retired indoors and/or to bed.
- Please refrain from using the footpath adjacent to the property as it is private property - unless in an extreme emergency.
- Please do not walk beyond the property's boundaries - these will be clearly pointed out to you on your arrival.
For Your Own Safety:
- All children to be supervised upstairs - due to low level upstairs windows in the property.
- Please refrain from lifting manhole covers on septic tank in garden.
- Kindly refrain from climbing ANY trees in garden.
- Please don't allow children to play around the back of the summerhouse and shed.
- No persons to climb on boundary stone walls.
- THIS PROPERTY IS STRICTLY NO SMOKING - Ashtrays are provided outside.
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